{"id":249,"date":"2026-10-16T09:00:33","date_gmt":"2026-10-16T09:00:33","guid":{"rendered":"https:\/\/wp-origin.followtodm.com\/blog\/?p=249"},"modified":"2026-10-24T13:53:19","modified_gmt":"2026-10-24T13:53:19","slug":"say-hi-to-new-followers-manychat-not-working","status":"publish","type":"post","link":"https:\/\/wp-origin.followtodm.com\/blog\/say-hi-to-new-followers-manychat-not-working\/","title":{"rendered":"Say Hi To New Followers ManyChat Not Working? Here Is The Fix"},"content":{"rendered":"\n<!-- ============================================================\nSEO INFORMATION\n\nSEO Title:        ManyChat Follow to DM Not Working? Why & How to Fix It (2026)\nMeta Description: ManyChat's Say Hi to New Followers (Follow to DM) not sending? See why it fails, a 6-step fix checklist, and an alternative that works on any account.\nURL Slug:         \/say-hi-to-new-followers-manychat-not-working\/  (do not change)\nPrimary Keyword:  say hi to new followers manychat not working\nSecondary Keywords: manychat follow to dm not working, manychat new follower dm not working, manychat say hi to new followers not firing, manychat follow to dm stopped working, manychat follow to dm alternative\nSearch Intent:    Troubleshooting \u2014 user's ManyChat new-follower DM isn't sending and wants the cause, a fix, or an alternative\nMerged from (301 to this page):\n  \/blog\/manychat-follow-to-dm-not-working\/\n  \/blog\/manychat-follow-to-dm-alternative\/\n============================================================ -->\n\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Barlow:wght@400;500;600;700;800;900&display=swap');\n\n.ca-wrap {\n  --bg: #0a0a0a; --bg2: #111111; --bg3: #1a1a1a;\n  --border: #222222; --accent: #e8416a; 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font-size: 0.72rem; font-weight: 800;\n  padding: 0.15rem 0.45rem; border-radius: 4px;\n  flex-shrink: 0; margin-top: 3px;\n}\n.ca-faq-a { margin: 0; font-size: 0.97rem; }\n\n@media (max-width: 600px) {\n  .ca-hero { padding: 2rem 1rem; }\n  .ca-body { padding: 1.25rem 1rem; }\n  .ca-cta { padding: 2rem 1.25rem; }\n  .ca-compare, .ca-tips-grid { grid-template-columns: 1fr; }\n}\n<\/style>\n\n<div class=\"ca-wrap\">\n\n  <!-- HERO -->\n  <div class=\"ca-hero\">\n    <span class=\"ca-section-label\">ManyChat Fix<\/span>\n    <h1>ManyChat &#8220;Say Hi to New Followers&#8221; Not Working? Here&#8217;s Why and How to Fix It<\/h1>\n    <p style=\"color:var(--muted);margin:0;max-width:640px;\">ManyChat&#8217;s Follow to DM feature looks simple, but a lot of creators set it up and the welcome DMs never go out. Here is why it fails, a step-by-step checklist to fix it, and what to use when it can&#8217;t be fixed.<\/p>\n    <div class=\"ca-hero-meta\">\n      <span>Updated October 24, 2026<\/span>\n      <span>10 min read<\/span>\n    <\/div>\n  <\/div>\n\n  <!-- BODY -->\n  <div class=\"ca-body\">\n\n    <div class=\"ca-answer\">\n      <div class=\"ca-answer-label\">Quick Answer<\/div>\n      <p>ManyChat&#8217;s Follow to DM (called <strong>&#8220;Say Hi to New Followers&#8221;<\/strong> inside ManyChat) is still a <strong>beta feature controlled by Meta<\/strong>. When it doesn&#8217;t fire, it&#8217;s usually because your account doesn&#8217;t have beta access, your Instagram permissions need refreshing, the follower already got a follow DM this week, or there&#8217;s a bug on Meta&#8217;s side. Start with <strong>Help \u2192 Refresh Permissions<\/strong> in ManyChat. If ManyChat says the feature &#8220;isn&#8217;t available for your Instagram account,&#8221; no setting will fix it, and you&#8217;ll need a tool that doesn&#8217;t depend on Meta&#8217;s beta, like <a href=\"https:\/\/www.followtodm.com\/\">FollowToDM<\/a>.<\/p>\n    <\/div>\n\n    <p>ManyChat is one of the most popular Instagram automation tools, and Follow to DM sounds like exactly what every creator needs. You set up a welcome message, connect your account, and every new follower gets a personalized greeting automatically. At least, that&#8217;s how it&#8217;s supposed to work.<\/p>\n\n    <p>In reality, a lot of creators set it up and then notice nothing is happening. New followers arrive, no DM goes out, and there&#8217;s no error message. The automation shows as live, but the trigger shows zero runs. If that sounds familiar, you&#8217;re not alone, and in most cases it isn&#8217;t something you did wrong.<\/p>\n\n    <!-- YOU'RE NOT ALONE -->\n    <h2>You&#8217;re Not the Only One<\/h2>\n\n    <p>The ManyChat community is full of creators reporting the same thing:<\/p>\n\n    <div class=\"ca-quote\">\n      <p class=\"ca-quote-text\">&#8220;it will not connect &#8216;Follow to DM&#8217; and comes up with the message &#8216;it isn&#8217;t available for your Instagram account'&#8221;<\/p>\n      <div class=\"ca-quote-source\">Natatmanychat, <a href=\"https:\/\/community.manychat.com\/general-q-a-43\/follow-to-dm-isn-t-available-for-my-instagram-account-8349\" target=\"_blank\" rel=\"noopener\">ManyChat Community<\/a><\/div>\n    <\/div>\n\n    <div class=\"ca-quote\">\n      <p class=\"ca-quote-text\">&#8220;Ours was working and sending to new followers, then it stopped sending and now says it&#8217;s in Beta&#8221;<\/p>\n      <div class=\"ca-quote-source\">SouthernRegister, <a href=\"https:\/\/community.manychat.com\/general-q-a-43\/follow-to-dm-isn-t-available-for-my-instagram-account-8349\" target=\"_blank\" rel=\"noopener\">ManyChat Community<\/a><\/div>\n    <\/div>\n\n    <div class=\"ca-quote\">\n      <p class=\"ca-quote-text\">&#8220;Mine was enabled and then disabled a few weeks later. I don&#8217;t see how I lost it, I don&#8217;t spam or anything&#8221;<\/p>\n      <div class=\"ca-quote-source\">michaelbuib10x, <a href=\"https:\/\/community.manychat.com\/general-q-a-43\/follow-to-dm-isn-t-available-for-my-instagram-account-8349\" target=\"_blank\" rel=\"noopener\">ManyChat Community<\/a><\/div>\n    <\/div>\n\n    <div class=\"ca-quote\">\n      <p class=\"ca-quote-text\">&#8220;First this automation started having issues some weeks ago and followers wouldn&#8217;t get a DM, now I can&#8217;t even activate this feature&#8221;<\/p>\n      <div class=\"ca-quote-source\">Villager, <a href=\"https:\/\/community.manychat.com\/general-q-a-43\/follow-to-dm-isn-t-available-for-my-instagram-account-8349\" target=\"_blank\" rel=\"noopener\">ManyChat Community<\/a><\/div>\n    <\/div>\n\n    <p>The answer from ManyChat&#8217;s own community team is consistent: the feature is still in beta on Meta&#8217;s side, Meta decides which accounts can use it, and ManyChat can&#8217;t tell you why your account isn&#8217;t eligible or when that might change. In another thread from August 2026, a ManyChat moderator also pointed to <a href=\"https:\/\/community.manychat.com\/creator-conversations-72\/follow-to-dm-is-live-but-not-triggering-0-runs-despite-confirmed-new-followers-10726\" target=\"_blank\" rel=\"noopener\">a bug on Meta&#8217;s side<\/a> stopping the trigger for some accounts.<\/p>\n\n    <!-- REASONS -->\n    <h2>Why ManyChat Is Not Saying Hi to Your New Followers<\/h2>\n\n    <p>ManyChat&#8217;s follow trigger depends on a chain of things all working at once: Meta giving your account access, Meta sending ManyChat a signal every time someone follows you, and your ManyChat connection and automation being active. If any link breaks, the DM silently doesn&#8217;t send. Here are the most common causes.<\/p>\n\n    <div class=\"ca-reasons\">\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">1<\/span> Your Account Doesn&#8217;t Have Beta Access<\/h3>\n        <p>Follow to DM is a beta feature, and Meta controls who gets it. Not all accounts have access, there&#8217;s no waitlist or application, and access can be removed later even if it was working before. If ManyChat shows &#8220;isn&#8217;t available for your Instagram account,&#8221; the message is coming from Meta&#8217;s side.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: Does the trigger show a &#8220;not available&#8221; or beta message when you try to set it up?<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">2<\/span> Meta Isn&#8217;t Sending the Follow Event<\/h3>\n        <p>ManyChat doesn&#8217;t watch your follower list itself. It waits for Meta to tell it that someone followed you. When Meta delays or drops that signal, or has a bug, ManyChat never knows the follow happened, so nothing is sent and nothing is logged as an error. This is why the trigger can show zero runs even with real new followers.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: Are your other ManyChat triggers (comments, keywords) still working? If yes, the problem is specific to the follow event.<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">3<\/span> The Follower Already Triggered It (or Hit Meta&#8217;s Weekly Limit)<\/h3>\n        <p>The trigger only fires once per follower, so someone who unfollows and follows again won&#8217;t get a second DM. On top of that, ManyChat&#8217;s team says <a href=\"https:\/\/community.manychat.com\/general-q-a-43\/say-hi-to-new-followers-is-not-firing-10477\" target=\"_blank\" rel=\"noopener\">Meta allows one Follow to DM message per person per week across all accounts<\/a>. If a person followed another account using this feature first, your DM to them won&#8217;t send.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: Test with a friend&#8217;s account that has never followed you and doesn&#8217;t follow lots of other creators.<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">4<\/span> Your Instagram Connection or Permissions Expired<\/h3>\n        <p>Instagram connections and permissions expire or break from time to time, and ManyChat doesn&#8217;t always warn you clearly. If your account is connected through Facebook, removing the Page, changing admins, or removing the ManyChat app from it can also break the link.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: In ManyChat, go to Help \u2192 Refresh Permissions, and confirm your Instagram shows as connected in Settings.<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">5<\/span> You&#8217;re Using the Wrong Account Type<\/h3>\n        <p>ManyChat&#8217;s Instagram automations need a Professional account (Business or Creator). If your Instagram is set to personal, the follow trigger won&#8217;t work even if everything else is configured correctly.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: In Instagram, go to Settings \u2192 Account type and tools and confirm you&#8217;re on a Professional account.<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">6<\/span> The Trigger Isn&#8217;t Actually On (or Your Plan Changed)<\/h3>\n        <p>A published flow isn&#8217;t the same as an active trigger. The follow trigger can switch off after a reconnection or platform update. A failed payment or plan change can also quietly disable automations while the flow still looks normal.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: Open the automation, confirm the &#8220;User follows your account&#8221; trigger is on, re-save it, and check your billing in ManyChat.<\/p>\n      <\/div>\n\n      <div class=\"ca-reason-card\">\n        <h3><span class=\"ca-reason-num\">7<\/span> Your Region Isn&#8217;t Supported<\/h3>\n        <p>Meta&#8217;s messaging features vary by region because of local privacy rules. In some countries, follow-triggered DMs may not be available at all, no matter how your account is set up.<\/p>\n        <p class=\"ca-reason-check\">\u2192 Check: ManyChat&#8217;s help article on Follow to DM for current availability in your country.<\/p>\n      <\/div>\n\n    <\/div>\n\n    <div class=\"ca-tip\">\n      <span class=\"ca-tip-icon\">\ud83d\udca1<\/span>\n      <div>\n        <strong>The Core Problem<\/strong>\n        <p>ManyChat is genuinely powerful for comment automation, keyword replies, and flows. But the follow trigger depends on Meta giving your account beta access and reliably sending follow events. Meta controls both, so if your account isn&#8217;t eligible, there&#8217;s no workaround inside ManyChat.<\/p>\n      <\/div>\n    <\/div>\n\n    <!-- FIX CHECKLIST -->\n    <h2>How to Fix It: A 6-Step Checklist<\/h2>\n\n    <p>Work through these in order. Most people find the problem in the first three steps.<\/p>\n\n    <div class=\"ca-steps\">\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">1<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Refresh your Instagram permissions<\/h3>\n          <p>In ManyChat, go to Help \u2192 Refresh Permissions. ManyChat&#8217;s team says this often fixes trigger issues. Then check Settings to confirm Instagram shows as connected, and reconnect if you see any warning.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">2<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Check whether the feature is available to you<\/h3>\n          <p>Confirm you&#8217;re on a Professional account. If ManyChat says Follow to DM &#8220;isn&#8217;t available for your Instagram account,&#8221; your account doesn&#8217;t have beta access. Skip to the alternative below, because no setting will change that. For more on this error, see <a href=\"https:\/\/www.followtodm.com\/blog\/manychat-follow-to-dm-not-eligible\/\">ManyChat Follow to DM not eligible<\/a>.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">3<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Make sure the trigger is on and your plan is active<\/h3>\n          <p>Open the automation and confirm the follow trigger is enabled, not just that the flow is published. Re-save it even if it looks active. Then check that your ManyChat billing is current.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">4<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Test a different trigger<\/h3>\n          <p>Have someone comment a keyword on a post with a keyword automation active. If that DM works, your connection is fine and the problem is the follow event itself. If it doesn&#8217;t, the problem is your account connection.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">5<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Test with a brand-new follower<\/h3>\n          <p>Use an account that has never followed you before. Remember the trigger fires once per person, and Meta limits follow DMs to one per person per week across all accounts, so re-follows and very active followers won&#8217;t always get one.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">6<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Check for Meta-side issues and contact support<\/h3>\n          <p>Check ManyChat&#8217;s status page and Meta Business Suite for any warnings. If everything looks fine and it still won&#8217;t fire, contact ManyChat support so they can review your account. At that point, the issue is almost always on Meta&#8217;s side.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <p>If you&#8217;ve done all six and it still isn&#8217;t working, you have two choices: wait and hope Meta fixes it or gives your account access, or use a tool that doesn&#8217;t depend on Meta&#8217;s beta at all.<\/p>\n\n    <div class=\"ca-compare\">\n      <div class=\"ca-compare-col bad\">\n        <div class=\"ca-compare-label\">Waiting on ManyChat<\/div>\n        <ul>\n          <li>No timeline for beta access<\/li>\n          <li>Access can be removed later<\/li>\n          <li>Depends on Meta sending every follow event<\/li>\n          <li>Weekly limit means some followers never get a DM<\/li>\n          <li>Professional account required<\/li>\n        <\/ul>\n      <\/div>\n      <div class=\"ca-compare-col good\">\n        <div class=\"ca-compare-label\">Using FollowToDM for Follows<\/div>\n        <ul>\n          <li>No beta access needed, works today<\/li>\n          <li>Checks your follower list itself<\/li>\n          <li>Personal, Business, and Creator accounts<\/li>\n          <li>No Facebook Page or country rules<\/li>\n          <li>Free plan, no credit card<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- THE FIX -->\n    <h2>The Fix That Works on Any Account: FollowToDM<\/h2>\n\n    <p><a href=\"https:\/\/www.followtodm.com\/\">FollowToDM<\/a> takes a different approach. It doesn&#8217;t use Meta&#8217;s follow trigger at all. Instead, it runs as a Chrome extension through your own Instagram session and checks your follower list every few minutes. When someone new shows up, it sends your welcome DM. That&#8217;s why it isn&#8217;t affected by beta access, eligibility rules, or dropped follow events.<\/p>\n\n    <div class=\"ca-fix-card\">\n      <h3>\u2705 Why FollowToDM Works When ManyChat Doesn&#8217;t<\/h3>\n      <p>ManyChat waits for Meta to tell it someone followed you. FollowToDM goes and checks on its own. When Meta&#8217;s follow events fail, ManyChat&#8217;s trigger goes quiet. FollowToDM keeps checking on schedule and keeps sending. It needs no Business Page, no country eligibility, and no API approval.<\/p>\n    <\/div>\n\n    <p>It also sends in a way that feels natural. After detecting a new follower, FollowToDM waits a random 5 to 15 minutes before sending, so the DM arrives like a real person noticed rather than firing the instant someone follows. And since the person follows you, your DM lands in their main inbox instead of message requests.<\/p>\n\n    <p>Want the full walkthrough? See <a href=\"https:\/\/www.followtodm.com\/blog\/send-dms-to-new-instagram-followers\/\">how to automatically send a DM when someone follows you<\/a>, or our guide on <a href=\"https:\/\/www.followtodm.com\/blog\/dm-new-followers-without-manychat\/\">how to DM new followers without ManyChat<\/a>.<\/p>\n\n    <div class=\"ca-cta\">\n      <h2>ManyChat Not Sending Your Welcome DMs? This Will.<\/h2>\n      <p>FollowToDM works on all account types with no beta access, no eligibility requirements, and no Business Page needed.<\/p>\n      <a href=\"https:\/\/www.followtodm.com\/register\" class=\"ca-cta-btn\">Start Free \u2014 15 DMs\/Month \u2192<\/a>\n      <p class=\"ca-cta-sub\">Free plan &nbsp;\u2022&nbsp; Upgrade from $29\/month &nbsp;\u2022&nbsp; No credit card required<\/p>\n    <\/div>\n\n    <!-- SETUP -->\n    <h2>How to Set Up Your Welcome Message With FollowToDM<\/h2>\n\n    <p>Since it runs as a Chrome extension, setup takes a few minutes and there&#8217;s no API connection to configure.<\/p>\n\n    <div class=\"ca-steps\">\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">1<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Create your account and install the extension<\/h3>\n          <p>Sign up at followtodm.com and add the extension to Chrome. No Business Page or developer account needed.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">2<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Log into Instagram in Chrome<\/h3>\n          <p>Log in as you normally would. FollowToDM works through that browser session, so there&#8217;s no separate API approval step.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">3<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Write your welcome message<\/h3>\n          <p>Personalize it with the follower&#8217;s first name, last name, or username. Keep it short, end with a question, and save links for after they reply. Need ideas? Grab our <a href=\"https:\/\/www.followtodm.com\/blog\/25-instagram-welcome-dm-templates\/\">25 Instagram welcome DM templates<\/a>.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-step\">\n        <div class=\"ca-step-num\">4<\/div>\n        <div class=\"ca-step-body\">\n          <h3>Turn it on and keep Chrome open<\/h3>\n          <p>Activate the automation and leave Chrome running in the background. FollowToDM checks for new followers every few minutes and sends your message after a natural random delay. If your PC is off, it catches up when you&#8217;re back.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- COMPARISON -->\n    <h2>FollowToDM vs ManyChat for Saying Hi to New Followers<\/h2>\n\n    <p>Both tools aim to welcome new followers, but they work very differently behind the scenes.<\/p>\n\n    <div class=\"ca-table-wrap\">\n      <table class=\"ca-table\">\n        <thead>\n          <tr>\n            <th>Feature<\/th>\n            <th>FollowToDM<\/th>\n            <th>ManyChat Follow to DM<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td class=\"t-label\">How it detects new followers<\/td>\n            <td class=\"t-yes\">\u2705 Checks your follower list directly<\/td>\n            <td>Waits for Meta to send a follow event<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Beta access needed<\/td>\n            <td class=\"t-yes\">\u2705 No<\/td>\n            <td class=\"t-no\">\u274c Yes, controlled by Meta<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Account types<\/td>\n            <td class=\"t-yes\">\u2705 Personal, Business, Creator<\/td>\n            <td class=\"t-no\">\u274c Professional accounts only<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Facebook Page or country rules<\/td>\n            <td class=\"t-yes\">\u2705 None<\/td>\n            <td class=\"t-no\">\u274c Depends on Meta&#8217;s rules for your account<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Missed follows<\/td>\n            <td class=\"t-yes\">\u2705 Catches up on new followers since the last check<\/td>\n            <td class=\"t-no\">\u274c Missed if the follow event doesn&#8217;t arrive<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Send delay<\/td>\n            <td class=\"t-yes\">\u2705 Random 5 to 15 minutes, built in<\/td>\n            <td>Set manually in the flow<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Free plan<\/td>\n            <td class=\"t-yes\">\u2705 15 DMs\/month, no card<\/td>\n            <td>Check ManyChat&#8217;s current plans<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"t-label\">Best for<\/td>\n            <td>Welcoming every new follower<\/td>\n            <td>Comment, keyword, and story automations<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n\n    <p>The core difference is the technology underneath. ManyChat depends on Meta granting your account access and sending every follow event, which is outside your control. FollowToDM bypasses that by working through your own browser session. For a deeper breakdown, read our <a href=\"https:\/\/www.followtodm.com\/blog\/manychat-follow-to-dm-review\/\">ManyChat Follow to DM review<\/a> or <a href=\"https:\/\/www.followtodm.com\/blog\/manychat-vs-followtodm\/\">ManyChat vs FollowToDM<\/a>.<\/p>\n\n    <!-- SWITCHING -->\n    <h2>Switching From ManyChat? You Can Keep It for Everything Else<\/h2>\n\n    <div class=\"ca-tips-grid\">\n      <div class=\"ca-tip\">\n        <span class=\"ca-tip-icon\">\u23f8\ufe0f<\/span>\n        <div>\n          <strong>Turn off ManyChat&#8217;s follow trigger first<\/strong>\n          <p>If both tools run at once, a new follower could get two welcome DMs. Pause the ManyChat follow automation before turning on FollowToDM.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-tip\">\n        <span class=\"ca-tip-icon\">\ud83d\udd17<\/span>\n        <div>\n          <strong>Keep ManyChat for comments and keywords<\/strong>\n          <p>You don&#8217;t have to leave ManyChat. Use it for comment-to-DM, keyword replies, and story flows, and let FollowToDM handle new followers.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-tip\">\n        <span class=\"ca-tip-icon\">\u270d\ufe0f<\/span>\n        <div>\n          <strong>Rewrite the message to sound human<\/strong>\n          <p>Flow-builder messages often read like templates. A short, plain message that sounds like you typed it usually gets more replies.<\/p>\n        <\/div>\n      <\/div>\n      <div class=\"ca-tip\">\n        <span class=\"ca-tip-icon\">\ud83d\udcca<\/span>\n        <div>\n          <strong>Track replies for two weeks<\/strong>\n          <p>Give it a fair test. Compare your reply rate to what you saw in ManyChat, keeping in mind more DMs are now actually being delivered.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- PRICING -->\n    <h2>FollowToDM Pricing<\/h2>\n\n    <p>The free plan is a real starting point, not a short trial, so you can confirm it works on your account before paying anything.<\/p>\n\n    <div class=\"ca-pricing-row\">\n      <div class=\"ca-price-chip\"><strong>Free<\/strong> \u2014 15 DMs\/month, no credit card, no expiration<\/div>\n      <div class=\"ca-price-chip\"><strong>Starter<\/strong> \u2014 $29\/month, 20 DMs\/day<\/div>\n      <div class=\"ca-price-chip\"><strong>Premium<\/strong> \u2014 $49\/month, unlimited DMs\/day<\/div>\n      <div class=\"ca-price-chip\"><strong>Agency<\/strong> \u2014 volume pricing for multiple accounts<\/div>\n    <\/div>\n\n    <!-- FAQ -->\n    <h2>Frequently Asked Questions<\/h2>\n\n    <div class=\"ca-faq\">\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Why is ManyChat&#8217;s &#8220;Say Hi to New Followers&#8221; not working?<\/h3>\n        <p class=\"ca-faq-a\">The most common reasons are that your account doesn&#8217;t have beta access from Meta, Meta isn&#8217;t sending the follow event (sometimes due to a bug on Meta&#8217;s side), the follower already triggered it or hit Meta&#8217;s one-per-week limit, your permissions need refreshing, or you&#8217;re not on a Professional account. Start with Help \u2192 Refresh Permissions, then work through the checklist above.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Why does ManyChat say Follow to DM &#8220;isn&#8217;t available for your Instagram account&#8221;?<\/h3>\n        <p class=\"ca-faq-a\">Because the feature is in beta on Meta&#8217;s side and your account isn&#8217;t currently included. ManyChat&#8217;s team says they can&#8217;t see why an account is ineligible or when that will change. You can try contacting Meta support through Meta Business Suite, but there&#8217;s no setting that unlocks it.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>It was working and then stopped. What happened?<\/h3>\n        <p class=\"ca-faq-a\">Either your account&#8217;s beta access was removed, your Instagram permissions expired, or there&#8217;s a temporary issue on Meta&#8217;s side. Refresh permissions first. If the feature now shows as unavailable, access was removed, which is one of the most common complaints in the ManyChat community.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Why do some new followers get the DM and others don&#8217;t?<\/h3>\n        <p class=\"ca-faq-a\">The trigger fires only once per follower, and Meta allows one Follow to DM message per person per week across all accounts. So people who re-follow you, or who recently followed another account using the same feature, won&#8217;t get your DM. Dropped follow events from Meta can also cause random misses.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Is there a ManyChat alternative that works for new followers?<\/h3>\n        <p class=\"ca-faq-a\">Yes. FollowToDM is a Chrome extension that DMs new followers without needing beta access, a Business Page, or country eligibility. It works on personal, Business, and Creator accounts. See how it compares in our list of the <a href=\"https:\/\/www.followtodm.com\/blog\/tools-to-message-new-followers\/\">best tools to message new followers<\/a>.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Can I use FollowToDM and ManyChat at the same time?<\/h3>\n        <p class=\"ca-faq-a\">Yes, but only one should send the new-follower DM. Turn off ManyChat&#8217;s follow trigger, let FollowToDM handle new followers, and keep using ManyChat for comment and keyword automations.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Will the welcome DM land in the primary inbox or message requests?<\/h3>\n        <p class=\"ca-faq-a\">The primary inbox. Since the person just followed you, Instagram puts your message in their main inbox rather than message requests, so it actually gets seen.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Can FollowToDM get my account banned?<\/h3>\n        <p class=\"ca-faq-a\">FollowToDM is built to behave like a normal user: one message per new follower, a random delay, and daily limits, all through your own browser. Any automation carries some risk, so keep your message genuine and avoid links in the first DM. We explain more in <a href=\"https:\/\/www.followtodm.com\/blog\/why-most-instagram-dm-tools-get-accounts-banned\/\">why most Instagram DM tools get accounts banned<\/a>.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Will ManyChat&#8217;s Follow to DM ever work properly?<\/h3>\n        <p class=\"ca-faq-a\">It depends on what Meta does with the beta. It may roll out to more accounts, stay limited, or change. There&#8217;s no public timeline, so if new-follower DMs matter to your business, it&#8217;s safer not to depend on it alone.<\/p>\n      <\/div>\n\n      <div class=\"ca-faq-item\">\n        <h3 class=\"ca-faq-q\"><span class=\"ca-faq-q-badge\">Q<\/span>Can I use FollowToDM for free?<\/h3>\n        <p class=\"ca-faq-a\">Yes. The free plan includes 15 DMs per month with no credit card and no expiration, enough to confirm it works on your account before upgrading.<\/p>\n      <\/div>\n\n    <\/div>\n\n    <!-- FINAL CTA -->\n    <div class=\"ca-cta\">\n      <h2>Done Waiting for ManyChat to Work? Try This Instead.<\/h2>\n      <p>FollowToDM works on every account type, needs no beta access or Business Page, and starts completely free.<\/p>\n      <a href=\"https:\/\/www.followtodm.com\/register\" class=\"ca-cta-btn\">Start Free \u2014 15 DMs\/Month \u2192<\/a>\n      <p class=\"ca-cta-sub\">Free plan &nbsp;\u2022&nbsp; Upgrade from $29\/month &nbsp;\u2022&nbsp; No credit card required<\/p>\n    <\/div>\n\n  <\/div><!-- .ca-body -->\n<\/div><!-- .ca-wrap -->\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"Article\",\n      \"headline\": \"ManyChat \\\"Say Hi to New Followers\\\" Not Working? 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Here&#8217;s Why and How to Fix It ManyChat&#8217;s Follow to DM feature looks simple, but a lot of creators set it up and the welcome DMs never go out. Here is why it fails, a step-by-step checklist to fix it, and what to use when [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Say Hi To New Followers ManyChat Not Working? Here Is The Fix | FollowToDM<\/title>\n<meta name=\"description\" content=\"ManyChat\u2019s Follow to DM not sending welcome messages to new followers? Here are the 5 reasons it fails and the fix that works on all accounts\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.followtodm.com\/blog\/say-hi-to-new-followers-manychat-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Say Hi To New Followers ManyChat Not Working? Here Is The Fix | FollowToDM\" \/>\n<meta property=\"og:description\" content=\"ManyChat\u2019s Follow to DM not sending welcome messages to new followers? 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